Returns & Refund Policy

At MORATHEN, we are committed to delivering precision-crafted products and dependable service. This Returns & Refund Policy outlines eligibility, timelines, conditions, and procedures to ensure a transparent and fair resolution process.

Effective Date: March 10, 2026

Policy Overview

• Clear eligibility standards
• Defined return windows
• Structured review process
• Secure refund methods

Refund Eligibility

To qualify for a refund, the following conditions must be met:

• Product must be unused and in original condition
• Original packaging must be intact
• Proof of purchase from morathen.live is required
• Return request submitted within the specified timeframe

Non-Eligible Items

• Items marked as final sale
• Customized or personalized products
• Gift cards or digital downloads
• Products damaged due to misuse

Return Time Limits

Returns must be initiated within 30 calendar days of the delivery date. Requests submitted after this period may not be approved unless required by applicable consumer protection laws.

Processing Timeline

• Review period: 2–5 business days
• Refund issuance: 5–10 business days after approval
• Bank processing times may vary

How to Request a Return

1. Contact our support team with your order number
2. Provide a clear description of the issue
3. Attach photos if applicable
4. Await confirmation and return instructions

Inspection & Approval

All returned items are inspected upon receipt. MORATHEN reserves the right to deny refunds if returned items do not meet eligibility standards or show signs of use beyond reasonable inspection.